mihoyoLive CasinoDragon Tiger, Andar Bahar & Teen Patti Studios

Live-dealer platform overview

mihoyo operates a live-casino platform with real dealers in multi-camera studios. Our live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, Teen Patti, and Andar Bahar. Each table has posted minimum and maximum bets; players can join any table that suits their budget. Our dealers are trained professionals, and game outcomes are determined by live action in the studio, not RNG. This contrasts with video slots, which use certified Random Number Generators. Players can interact with dealers via live chat during sessions, and most tables operate with English-speaking dealers or multilingual support.

Payment and withdrawal process

We support six primary payment methods: DANA, OVO, GoPay, ShopeePay, LinkAja, and QRIS for e-wallet deposits and withdrawals. Bank transfers to BCA, Mandiri, BRI, and BNI virtual accounts are also available. E-wallet deposits typically settle in subject to verification; bank transfers take subject to verification depending on the bank's clearing window. Withdrawal requests follow the same rails and timelines. All transactions are processed through certified payment gateways with SSL encryption. Minimum deposit amounts vary by payment method but generally range from our welcome offer to our welcome offer. Users must complete KYC verification (subject to verification) before making their first withdrawal.

Game categories and coverage

Beyond live dealer, mihoyo offers football markets covering Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and badminton tournaments. Our slot library includes over 500 titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and Valorant competitions. Each game carries full rules, RTP information (for slots), and table limits (for live dealer). New games are added regularly. Sports markets refresh with match schedules weekly; esports calendars track major tournaments and regional leagues.

Account security and verification

Account opening requires a valid email, phone number, and age verification. KYC verification uses national ID or passport and proof of address (utility bill, bank statement). Document review takes subject to verification during normal hours. Once verified, players can deposit and play. Accounts use password protection, and we offer two-factor authentication as an optional security layer. All passwords are hashed; payment details are never stored on our servers after the first transaction. Account controls include account preferences, session-time alerts, pause periods, and loss limits. Players can review all transaction history and game logs from their account dashboard at any time.

Mobile experience and app availability

Our platform is fully responsive on phones and tablets. Android users can download our native app from our website; iOS users access the platform via browser. The mobile interface is streamlined for low-bandwidth connections and smaller screens. Navigation follows a simple menu structure: Games, Sports, Account, Help. Live-dealer streams adapt to connection speed, and slot games load quickly even on 4G. Account management (deposit, withdrawal, support, settings) is fully accessible on mobile. We recommend portrait orientation for optimal viewing on phones.

Customer support and service hours

Our English-speaking support team handles account issues, payment questions, game rule clarification, and technical problems. Contact channels include live chat (during operating hours), email (1–4 hour response window), and in-account ticket submission. Support team members are trained in account recovery, KYC troubleshooting, and game mechanics. Common issues (deposit delays, bonus claims, password reset) are typically resolved within 2–4 hours. More complex cases (account disputes, payment investigation) may require additional documentation and take 24–48 hours. We do not operate true customer support but maintain regular business-hour coverage.

Jurisdictional and compliance note

Our services are available only in jurisdictions where online gaming is legally permitted. We do not offer service in countries or regions where online wagering is prohibited by law. Users are solely responsible for verifying that their own jurisdiction permits access to and use of our platform. Payment availability and game offerings may vary by region and local regulation. We comply with regional anti-money-laundering (AML) and Know Your Customer (KYC) standards. Account closures may occur if we detect activity that violates our terms or local law. Responsible account management — setting limits and reviewing your activity regularly — is encouraged for all players.