mihoyoTerms of Use

We at mihoyo operate a sportsbook and live-dealer gaming platform accessible to users in jurisdictions where our services are legally permitted. This terms document outlines the conditions under which you may open an account, deposit funds, wager on sportsbook markets or live-dealer tables, and withdraw winnings. Our aim is transparency: we explain what we do, what we expect from you, and how disputes are resolved.

By accessing mihoyo, you agree to the terms set out below. We enforce these terms consistently to protect all players and ensure fair and orderly operation. If any term is unclear, our support team can provide guidance — contact us via email or live chat and we will explain in plain language.

These terms apply to all players on mihoyo, regardless of location. However, our services are available only where local law permits. If you access mihoyo from a jurisdiction where online gaming is prohibited, you do so at your own legal risk, and we reserve the right to suspend or terminate your account without liability.

Account Opening and Player Eligibility

To open an account on mihoyo, you must be of legal age in your jurisdiction (typically 18 or older) and must provide accurate personal information. We at mihoyo require your full name, email address, date of birth, and contact number. This information is used to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations.

During account opening, you will also choose a username and password. We require passwords to be at least eight characters long and should contain a mix of letters, numbers, and symbols for security. You are responsible for keeping your password confidential. We at mihoyo will never ask for your password via email or chat. If you suspect your account has been compromised, contact our support team immediately and we will help you secure it.

Once your account is created, you may access our sportsbook (covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP and other leagues), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Your account is personal and non-transferable. You may not share access with others or create multiple accounts.

Know Your Customer (KYC) verification

We at mihoyo are required to verify player identities before allowing withdrawals. This process is called Know Your Customer (KYC). When you request a withdrawal, we will ask you to submit a copy of a valid government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or similar document dated within the last three months). Your documents are kept confidential and processed in accordance with our privacy policy.

KYC verification typically completes within one to two business days. During this time, your account remains active — you may continue to wager on sportsbook markets or play live-dealer tables. Once verification is complete, your first withdrawal will be processed to your chosen payment method. Subsequent withdrawals do not require re-verification unless we detect unusual activity on your account.

Deposits and Withdrawals

We at mihoyo support eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via mobile wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are processed instantly. Bank transfers typically complete within one to two business days depending on your bank. Once your deposit arrives, funds are immediately available in your mihoyo account balance.

Your account balance is shared across all our products — sportsbook wagers, live-dealer tables, and slot games all draw from the same wallet. You may transfer funds between products freely without additional fees. Winnings from any product are credited instantly to your balance.

Withdrawals are processed to the same payment method you used for your most recent deposit. To withdraw, log into your mihoyo account, navigate to the withdrawal section, and specify the amount and payment method. We process withdrawal requests on business days; requests submitted on weekends or during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, etc.) will be queued for the next business day. Typical processing time is one to three business days, depending on your bank.

We at mihoyo process every withdrawal request fairly and without delay. If your withdrawal is taking longer than expected, contact our support team and we will investigate immediately.

Deposit and withdrawal limits

We do not impose blanket account preferences on mihoyo. However, your chosen payment provider may have maximum transaction limits. Check your bank or mobile wallet terms for details. If you wish to deposit amounts exceeding your provider's limit, you may split the deposit across multiple transactions or contact our support team for alternative payment arrangements.

Withdrawal limits vary by payment method. Bank transfers typically have higher daily limits than mobile wallets. Your payment provider's terms govern the maximum you can withdraw in a single transaction. If you need to withdraw a large amount, you may split it across multiple requests on different days.

Bonus and promotional terms

We at mihoyo occasionally offer promotional bonuses to new and existing players. Any bonus is subject to specific terms communicated at the time of offer. Typical bonus terms include a minimum deposit requirement, a playthrough requirement (meaning you must wager the bonus amount a specified number of times before withdrawal is permitted), and eligible games (for example, bonuses may apply to sportsbook wagering but not live-dealer play, or vice versa).

Bonuses are not guaranteed. We may modify or withdraw promotional offers at any time. If you have questions about a specific bonus, contact our support team and we will explain the terms in detail. We do not offer bonuses in fixed amounts — instead, we describe offers as "an attractive promotional bonus" or "a new-customer welcome offer" with specific terms that apply.

Our mihoyo Game Rules and Account Management Policy

We at mihoyo operate transparently about game mathematics and settlement. On all sportsbook markets, odds reflect the probability of outcomes adjusted for our house margin. On live-dealer tables, each game has documented rules and payout structures. On slots, return-to-player (RTP) percentages are disclosed. We do not manipulate odds or outcomes based on player behaviour or account history.

Your mihoyo account balance is always visible in your dashboard. You can review your full transaction history — deposits, withdrawals, wagers, and results — at any time. This transparency allows you to track your activity and understand your financial position.

Dispute resolution and complaints

If you have a complaint about an unsettled wager, game outcome, or account issue, contact our support team immediately. We are available via live chat and email. Our English-speaking team will review your concern and respond within one business day. If the issue relates to a sportsbook market or live-dealer game result, we will reference official league data, broadcast footage, or our game logs to determine the correct outcome.

If you are unsatisfied with our resolution, you may escalate your complaint to our senior management team. Provide details of your complaint, the date it occurred, and the resolution you sought. We will review escalations within two business days and respond with a final decision. Our decision is binding under these terms.

Jurisdiction notice and legal restrictions

Our services on mihoyo are available only where local law permits. We do not determine which jurisdictions allow or prohibit online gaming. That responsibility lies with each player. If you access mihoyo from a jurisdiction where online gaming is illegal or restricted, you do so at your own legal risk. We are not liable for any legal consequences you may face in your jurisdiction.

If we become aware that you are accessing mihoyo from a restricted jurisdiction, we reserve the right to suspend or terminate your account without notice or liability. Funds in your account will be returned to your most recent deposit payment method within thirty days.

Account termination and closure

You may close your mihoyo account at any time by contacting our support team. We will process the closure within one business day. Any funds remaining in your account will be withdrawn to your most recent deposit payment method at no charge. We at mihoyo may also terminate your account if you violate these terms — for example, if you provide false information, attempt to manipulate games, access the platform from a restricted jurisdiction, or engage in fraudulent activity.

If we terminate your account due to a violation, we will provide written notice explaining the reason. You will have an opportunity to request an explanation and dispute the decision. If we determine that termination was appropriate, your account will be closed and any remaining funds will be returned to your most recent deposit payment method, subject to deduction for any amounts you owe mihoyo (such as debt from disputed claims).

Account security

You are responsible for maintaining your password confidentially. We at mihoyo use industry-standard encryption for all communications.

Payment safety

Deposits and withdrawals are processed through established payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store full payment card details.

Data protection

Your personal information is kept confidential and processed in accordance with our privacy policy. We do not sell or share your data with third parties for marketing.

Settlement integrity

All sportsbook markets settle based on official league results. All live-dealer outcomes are determined by dealer action in real time, not by algorithm.

Support availability

We at mihoyo provide English-language support via live chat and email. Response time is typically within one business day.

Changes to These Terms

We at mihoyo may update these terms from time to time. If we make material changes, we will notify you via email and request your acknowledgement before the changes take effect. Your continued use of mihoyo after being notified of changes constitutes acceptance of the updated terms. If you do not agree with updates, you may close your account and request a refund of any remaining funds.

Jurisdictional compliance summary

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access to and use of mihoyo complies with their own jurisdiction's law. We are not liable for any legal consequences arising from access in restricted jurisdictions. If you have questions about whether mihoyo is available in your location, consult your local legal authority or contact our support team.

Contact and support

For questions about these terms or any aspect of your mihoyo account, contact our support team via live chat (available during business hours) or email. We maintain support offices in Jakarta, Surabaya, Bandung, Medan, and Semarang, with English-speaking staff available to assist. Response time is typically within one business day for email inquiries and immediate for live chat during operating hours.