mihoyo Casino & Sportsbook FAQ
Users accessing mihoyo often ask about account setup, payment methods, game rules, and how to manage their account safely. This page covers the most common questions we receive from new and returning members. Whether you are setting up your first account, making a deposit, or learning about live-dealer table limits, you will find answers here.
Our FAQ addresses account registration and verification, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), game rules for football betting and live tables, and account security. It is designed to help you get started quickly and resolve common issues without waiting for support.
Read through the sections below to find your answer. If your question is not covered here, or if you need help with a specific account issue, contact our support team via live chat or email. Our team speaks English and is available during business hours. For detailed legal information about service availability and jurisdiction, see our legal notice page.
Topics covered in this FAQ
- Account and registrationhow to open an account, identity verification, password recovery, and account security
- Payments and transactionsdeposit methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), withdrawal requests, and processing times
- Games and ruleshow live-dealer tables work, sportsbook markets (Liga 1, Piala AFF, Premier League), slots, and esports betting
- Account care and supportmanaging your account, contacting support, and understanding service availability
Account and registration
No. Each person may operate only one account on mihoyo. If we detect multiple accounts registered to the same person (using the same email, phone number, identity document, or payment method), we will suspend all accounts without notice. Multi-accounting violates our terms and may result in forfeiture of funds. If you have closed an account and wish to open a new one, contact our support team to confirm the old account is permanently closed before applying again.
We recommend reading our full terms and conditions and our legal notice before placing any wager or playing any game. The terms explain how live-dealer tables are run, settlement rules for sportsbook markets (Liga 1, Piala AFF, Premier League, MotoGP), how slots and esports markets work, and your rights if a dispute arises. The legal notice clarifies that our service is available only where local law permits and that you are responsible for verifying compliance in your jurisdiction. These documents are linked in the footer and in your account dashboard.
mihoyo offers several account-management tools accessible from your dashboard: you can update your email and phone number, change your password, view your transaction history, and manage your payment methods. You can also contact our support team to request a temporary account suspension if you need a break. For questions about account recovery or security concerns, reach out to support via live chat or email, and our team will assist you.
The quickest way to reach us is through live chat, available in English during business hours from your account dashboard. Simply click the chat icon and describe your issue. If you prefer email, send your question to our support address (available in the footer) with your username and a clear description of the problem. Our team aims to respond within a few hours during business hours. For account issues like password recovery or identity verification, have your username and registered email address ready.
Payments and transactions
Yes. mihoyo accepts deposits and withdrawals via bank transfer from online payment, e-wallet, mobile banking, and local payment. You can link your bank account in the deposit section of your dashboard. We also support online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster deposits. Bank transfers are secure and typically complete within one to two business days. During public holidays like Idul Fitri or Idul Adha, processing may take longer due to bank closures.
Free bets and free spins are optional promotional offers we may extend to eligible users. When available, they appear in your account dashboard under "Promotions" or "My Offers." Free bets can be used on sportsbook markets (football, esports, Liga 1, and others), while free spins apply to specific slot games. These offers come with usage terms — for example, a free bet may expire after seven days or apply only to certain markets. Always read the terms before claiming an offer.
Withdrawal requests typically complete within 24 to 48 hours, depending on your payment method and your account verification status. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take one to two business days; digital wallets (mobile banking, local payment, online payment, e-wallet) often complete faster. Before your first withdrawal, you must complete identity verification (KYC) by providing a document scan. Once verified, subsequent withdrawals are faster. If your withdrawal is delayed beyond the normal window, contact our support team for assistance.
Games and betting
Our live-dealer tables feature professional croupiers in high-definition studios running blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. You can watch the dealer and other players in real time, place bets using your keyboard, and communicate with the dealer via chat. Tables have different bet limits to suit all budgets. You join a live session like you would join a physical casino table — select your game, choose your stake, and play with the live dealer and other players.
mihoyo services are available only in jurisdictions where online gaming is permitted by local law. We do not determine whether your location permits access — that is your responsibility. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access mihoyo only if local law permits. If you are unsure whether access is legal in your area, consult a local legal professional. Our legal notice page explains this in detail.
mihoyo accepts deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer (online payment, e-wallet, mobile banking, local payment). Digital wallet deposits are processed quickly, often within minutes. Bank transfers typically complete within one to two business days. Choose your preferred method in the deposit section of your account dashboard. All transactions are encrypted and secure. The same payment method used for deposit must be used for withdrawal to protect your account.
Free bets and free spins are promotional offers extended to eligible users. When available, they appear in your account dashboard under "Promotions." Free bets can be used on sportsbook markets covering Liga 1, Piala AFF, Premier League, esports, and other events. Free spins apply to slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each offer has terms — for example, an expiration date or minimum odds requirement. Always review the terms before claiming.
Account security and support
No. mihoyo policy allows only one active account per person. Operating multiple accounts violates our terms and will result in suspension and possible forfeiture of funds. We detect multi-accounting by tracking email addresses, phone numbers, identity documents, and payment methods. If you previously had an account and want to open a new one, contact support to confirm the old account is permanently closed first.
Keep your password strong and private — use uppercase, lowercase, numbers, and symbols. Never share your login details or recovery codes with anyone, including mihoyo staff. Enable any two-factor authentication options available in your account settings. Review your login history regularly from your dashboard. If you suspect unauthorized access, change your password immediately and contact our support team. mihoyo uses encryption to protect your data; we do not request passwords or personal information via email or chat.
If you forget your username, visit the login page and use the "Forgot username?" option. You will be asked to provide your registered email address and other identifying information. If you forget your password, click "Forgot password?" on the login page and follow the instructions sent to your email. You will need to verify your identity before you can reset your password. If you cannot receive emails or need immediate help, contact our support team via chat or email.
Identity verification (Know Your Customer / KYC) is required to confirm you are who you claim to be and to prevent fraud. You will be asked to upload a copy of your identity document (passport, national ID, or driver's license) and sometimes a utility bill showing your current address. This process protects your account and enables your withdrawals. Verification typically completes within 24 hours. You can check the status in your account dashboard. If your verification is declined, support will explain why and how to resubmit.